Privacy, Policies, and Procedures
Here you can find the main documents that explain how Phase Counselling works with clients, how we protect your information, and what you can expect from our service.
Client Privacy Notice
Explains what personal information we collect, how we use and protect it, who may have access to it, how long we keep it, and your rights.
Download our Client Privacy Notice
Terms of Service
Explains how counselling with Phase works, including appointments, fees, cancellations, confidentiality, communication, safeguarding, and ending counselling.
Complaints and Concerns Procedure
Explains how to tell us if something has not felt right, how we will respond, and what you can do if you are unhappy with the outcome.
Download our Complaints and Concerns Procedure
Cookie Notice
Explains how our website uses cookies and similar technologies, including the limited essential technology needed for the website to work.